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RMA Information

To obtain an RMA# please fill out the RMA Request Form. Upon receipt of this form, you will be provided via email the warranty status of the failed unit and an RMA number. RMA numbers are valid for 30 days. After 30 days, a new request will have to be resubmitted, and the warranty status re-examined. Any situation where the failed unit creates a "Tool Down" scenario, it will be necessary to make LAUDA-Noah aware of this urgency as soon as possible.

RMA Repair Options

Fixed Rate Pricing (Direct Exchange Program, DEP) w/ 1-year warranty

  • Non-Warranty - Upon receipt of a purchase order at fixed rate pricing, per an agreement, LAUDA-Noah will ship an exchange unit.
    • Customer induced damage treated as non-warranty - Upon receipt of a purchase order at fixed rate pricing, per an agreement, LAUDA-Noah will evaluate the unit for damage beyond the average repair (based on data of known component failures (averaged costs) over a 2-3 year period), and may provide an additional quote based on the results. When approved, a change order is required to reflect the quoted price. LAUDA-Noah will repair the unit and ship back
    • 3rd Party Repairs treated as non-warranty - If it is determined that a 3rd party company (non-Noah) repaired a Noah unit, LAUDA-Noah will charge an additional $1500 to upgrade the unit to OEM standards, When approved, a change order is required to prior to shipping.
  • Warranty - Upon receipt of a zero dollar purchase order, LAUDA-Noah will ship an exchange unit.
    • Customer induced damage treated as non-warranty - Same as above.
    • 3rd Party Repairs treated as non-warranty - Same as above.

LAUDA-Noah requests that the Customer, Representative or Distributor ship the failed unit back within 30 days. At 60 days, if still not received, LAUDA-Noah will invoice at list price less 40%. At 90 days, if the RMA is still unresolved, LAUDA-Noah will put the Customer, Representative or Distributor on credit hold - Estimated lead time for exchange: 1 - 5 days ARO

Time & Material Pricing w/ 90-day warranty

  • Non-Warranty - Upon receipt of a zero dollar purchase order, to initiate the evaluation, LAUDA-Noah will evaluate the unit and provide a quote based on the results. When approved, a change order is required to reflect the quoted price. LAUDA-Noah will repair the unit and ship back
  • Warranty – Upon receipt of a zero dollar purchase order, LAUDA-Noah will repair the unit and ship back (typically direct exchanges are made for warranties).
  • Evaluation fee – Noah charges a $400 evaluation fee for all T&M repairs, regardless if no failure is found or if the customer decides to scrap or return the unit un-repaired. - Estimated lead time for repair: 2 - 8 weeks ARO
RMA Shipments

Always return RMA units to the US to using the correct Harmonized Tariff Schedule Code 9801.10.0000 and mark the documents "Manufactured in the United States". See website for further clarification: http://hts.usitc.gov/ Only acceptable incoterm: DDP (Deliver Duties Paid)

RMA shipments from customer to LAUDA-Noah abide by the following guidelines:

  • Non-Warranty and Warranty - All shipping costs (Shipping, Value Added Taxes (VAT's) & International Duties & Taxes) are at Customer, Representative or Distributor's expense. If the shipment is from outside of the US, the Customer, Representative or Distributor must utilize their own customs broker for the return. Only acceptable incoterm: DDP (Deliver Duties Paid)
  • In the case of a unit failing in less than or equal to 90 days from shipment , LAUDA-Noah will assume all shipping costs (including International Duties & Taxes and Customs Brokerage fees). LAUDA-Noah will determine the carrier and customs broker for this return. Do not ship using your preferred carrier, as this may not be Noah's preferred choice. Failure to follow LAUDA-Noah shipment instructions will result in shipment costs and VAT's being charged to the Customer, Representative or Distributor. Incoterms for this transaction are FOB or FCA (DDP can be used if Noah's preferred carrier is FedEx and shipping "freight collect")

RMA shipments from LAUDA-Noah to customer abide by the following guidelines:

  • Non-Warranty - All shipping costs (Shipping, Value Added Taxes & International Duties & Taxes) are at Customer, Representative or Distributor's expense. If the shipment is from outside of the US, the Customer, Representative or Distributor must utilize their own customs broker for the return. Incoterms are always Exworks (EXW) Vancouver WA USA
  • Warranty - All shipping costs (Shipping, Value Added Taxes & International Duties & Taxes) are at LAUDA-Noah's expense

Please return all RMA’s in a standard Noah carton or crate. Noah charges $125 for all replacements.

LAUDA-Noah utilizes the best available, economy level services, to transport the Warranty unit back to the Customer, Representative or Distributor. We use the services of carriers and freight forwarders who offer the best Internet "Web Shipment Tracking". This allows the Customer, Representative or Distributor the ability to track the shipment progress at their convenience. Requests for expedited warranty shipments may result in the Customer, Representative or Distributor becoming liable for a portion or all of the shipping costs for this shipment.

A valid carrier (UPS/Fed Ex) or freight forwarder and account number must be indicated on all purchase orders. Please add a request for tracking information to the purchase order.

**International customers note that an additional $10 fee will be invoiced for SED (Shipper's Export Declaration) filing for FedEx and UPS for item values that exceed US$2500.